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About Us

Frequently Asked Questions

What are your current offers?

jane iredale customers that sign up for a free account regularly receive emails with new product information, special offers and promotions. If you would like to receive jane iredale emails, please sign up for a free account and you will be added to our mailing list. You can also see all of our current offers on our offers page.

Where is my order?

You may check the status of your order by logging into your account. If your order has already shipped, you can track the status of your shipment by clicking on the tracking link in your shipping confirmation email. Or, you can contact a Beauty Advisor via email at beautyadvisors@janeiredale.com or you may call our toll-free number, 1-877-869-9420. Please have your Order Confirmation number ready to expedite service.

How do I change an item in my order?

Please contact a Beauty Advisor via email at beautyadvisors@janeiredale.com or you may call our toll-free number, 1-877-869-9420. We will try our hardest to accommodate your changes.

How will I know when my order has been shipped?

You will receive a shipping confirmation email with tracking information. Or feel free to contact a Beauty Advisor via email at beautyadvisors@janeiredale.com or you may call our toll-free number, 1-877-869-9420. A Beauty Advisor will be happy to provide the information to you.

How long will it take for my order to arrive once it's shipped?

Delivery time will depend upon the shipping method. If you selected USPS Priority, it is approximately 2-5 business days. USPS Express shipping is 1-2 business days. For more information please view our shipping information page.

Can I order by phone?

If you would rather purchase by phone please call our toll-free phone number: 1-877-869-9420; or if you are calling from outside of the United States, please call +011-413-429-2040.

Our Beauty Advisors are here to take your order Monday-Friday, 9am to 7pm, and Saturday and Sunday, 9 am to 5 pm Eastern Time (holidays excluded).

If you'd like to place your order after hours, you can leave your order on the answering system and we will confirm it by calling you back the next business day.

For business orders:

If you currently carry our line and would like to place an order by phone, please contact Business Services Monday through Friday 9 am to 7 pm Eastern Time (holidays excluded) at 800-817-5665.

Do you charge sales tax?

Yes, tax is automatically calculated on each order based on local tax laws.

At which point do you charge my credit card for my order?

We charge your credit card at the time your order actually ships.

How can I cancel my order?

Please contact a Beauty Advisor via email at beautyadvisors@janeiredale.com or you may call our toll-free number, 1-877-869-9420.

What is your return policy?

For our return policy, please see our returns page.

I can no longer find a product on your website. What happened?

If you cannot locate a previously ordered item, it may have been discontinued, repackaged, renamed, or replaced. Please contact a Beauty Advisor via email at beautyadvisors@janeiredale.com or by calling our toll-free number, 1-877-869-9420.

Do you ship internationally?

We currently only serve our customers in the United States and countries without local distributors.

What are your international shipping options and prices?

International shipping is calculated by weight and delivery location, so it will vary by order. jane iredale has a special shipping page if you require more information.

What if my question isn't addressed in your FAQ?

We warmly invite you to contact a Beauty Advisor via email at beautyadvisors@janeiredale.com or by calling our toll-free number, 1-877-869-9420. The Beauty Advisors are eagerly awaiting an opportunity to assist you.

Processing Time

We’ll try our hardest to ship out all orders placed before 1 p.m EST (10 a.m. PST) on the SAME DAY. **
** Excludes weekends and holidays. In-stock items only.

Delivery Times

Delivery to the contiguous U.S.:
USPS Priority
Cost: FREE!
Delivery Time *: 1-3 days *

USPS Priority Mail Express
Cost: Actual cost
Delivery time*: 1-2 days *

*Time stated in business days, excluding weekends and holidays. Delivery times are estimates to most addresses.

Delivery to Alaska, Hawaii, & most U.S. Territories:
USPS Priority Cost: FREE!
Delivery time: 2-5 business days

USPS Priority Mail Express Cost: Actual cost
Delivery time: 3-5 business days

Shipping Days: Monday thru Saturday, excluding U.S. federal holidays. Please note, shipping time is based on business days only. (Sunday is not counted as a business day.)

We will be closed on the following days of the 2018 calendar:
January 1, April 1, May 28, July 4, September 3, November 22, December 24 and 25

Undeliverable packages: Refused shipments and packages that have failed delivery will be returned to jane iredale and assessed a $15 Non-Delivery fee. The Non-Delivery fee will be charged to the payment form selected during checkout, and will be subtracted from any refund.

International Shipping Information

International Delivery:
USPS International Cost: Actual cost
Delivery time: 10-60 business days

Some international packages may be subject to a customs charge. Any customs charge is determined by the country to which the package is shipped, not by jane iredale. Please check with your local postal service regarding customs charges prior to ordering. The following countries either have local distribution or shipping restrictions, so we cannot process an order with a billing and/or shipping address in these locations. Please visit our international contact page for information on our authorized international distributors: Andorra, Australia, Austria, Belarus, Belgium, Bermuda, Brazil, Bulgaria, Canada, Caribbean Islands, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Guatemala, Hong Kong, Indonesia, Ireland, Italy, Japan, , Latvia, Liechtenstein, Lithuania, Luxemburg, Mexico, Monaco, Netherlands, New Zealand, Norway, Panama, , Philippines, Poland, Portugal, Puerto Rico, Russia, Singapore, Slovenia, Spain, Sweden, Switzerland, Taiwan, Turkey, U.A.E (Saudi Arabia, Pakistan, Bahrain, Qatar, Oman, Lebanon, Morocco and Kuwait), United Kingdom, or Ukraine.

Return & Exchange Policy

If you are dissatisfied with any product purchased through our site for any reason, you may return the item(s) within 30 days for an exchange or refund. We offer a 100% color match guarantee. If you ordered the incorrect color, please let us know and we will be happy to replace it with a more appropriate choice.

Return & Exchange Instructions

Please be advised that prior authorization is required on all returns and exchanges. Any return or exchange sent to us without return authorization cannot be accepted. Return acceptance is at the sole discretion of jane iredale.

Follow the steps below to return or exchange the item(s):

Call us at 877-869-9420 or via email at beautyadvisors@janeiredale.com A Beauty Advisor will provide you with a return authorization number and a pre-paid return label will be sent to you via email.

Print It
Print the label from your email.

Pack It
Pack items into a box and include your return authorization number. Seal the box and affix the pre-paid label to the outside.
If your return label is not available, please return items to:
jane iredale
Attn: Returns
11 River Street
Great Barrington, MA 01230
USA

Ship It
Take the package to any USPS pick up or drop off location.
We are not responsible for return packages that are lost in transit.

Please allow up to two weeks for the return to be processed, at which time a credit or exchange will be made depending on your request. Please allow one to two billing cycles for the refund to show on your account.

Please note that all returns must be sent to our online team at jane iredale and not your local jane iredale retailer. Any items returned to your local retailer cannot be accepted.

janeiredale.com e-Gift Cards cannot be returned or exchanged.

If you have questions about returns and exchanges, please contact us by phone at 877-869-9420 or via email at beautyadvisors@janeiredale.com .

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