Job Overview
We’re looking for a passionate, customer-focused Beauty Advisor to join our team at janeiredale.com. Based at our global headquarters in Great Barrington, this full-time role blends expert beauty advice with hands-on order fulfillment. You’ll support our customers across phone, chat, email, and virtual consultations—delivering best-in-class service and personalized product recommendations. You’ll also help ensure orders are accurately processed and beautifully packed for delivery. If you love makeup, skincare, and helping people feel their best, this is the role for you!

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  Key Responsibilities
  • Respond to customer inquiries promptly and enthusiastically
  • Provide expert advice on product use, color matching, and application techniques
  • Share your knowledge of our full range of skincare and makeup products
  • Communicate clearly and professionally—both verbally and in writing
  • Build strong, long-lasting relationships with our customers
  • Effectively manage and resolve customer concerns
  • Collaborate with team members to support daily operations
  • Support order fulfillment by picking, packing, and shipping customer orders
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• Qualifications
  • High School Diploma required; AA or BA preferred
  • Experience in customer service, hospitality, or a beauty-related role preferred
  • Strong computer skills and comfort with digital communication tools
  • Warm, friendly, and enthusiastic personality
  • Ability to multitask and prioritize in a fast-paced environment
  • Keen attention to detail and a focus on accuracy
  • A true passion for makeup and skincare
  
  

To apply, please submit your resume and cover letter to dchurchball@janeiredale.com.