Frequently Asked Questions

jane iredale customers that sign up for a free account regularly receive emails with new product information, special offers and promotions. If you would like to receive jane iredale emails, please sign up for a free account and you will be added to our mailing list. You can also see all of our current offers on our offers page.

You may check the status of your order by logging into your account. If your order has already shipped, you can track the status of your shipment by clicking on the tracking link in your shipping confirmation email. Or, you can contact a Beauty Advisor via email at beautyadvisors@janeiredale.com or you may call our toll-free number, 1-877-869-9420. Please have your Order Confirmation number ready to expedite service.

Please contact a Beauty Advisor via email at beautyadvisors@janeiredale.com or you may call our toll-free number, 1-877-869-9420. We will try our hardest to accommodate your changes.

You will receive a shipping confirmation email with tracking information. Or feel free to contact a Beauty Advisor via email at beautyadvisors@janeiredale.com or you may call our toll-free number, 1-877-869-9420. A Beauty Advisor will be happy to provide the information to you.

Delivery time will depend upon the shipping method. If you selected USPS Priority, it is approximately 2-5 business days. USPS Express shipping is 1-2 business days. For more information please view our shipping information page.

If you would rather purchase by phone please call our toll-free phone number: 1-877-869-9420; or if you are calling from outside of the United States, please call +011-413-429-2040.

Our Beauty Advisors are here to take your order Monday-Friday, 9am to 6pm, and Saturday 9 am to 5 pm Eastern Time (holidays excluded).

If you'd like to place your order after hours, you can leave your order on the answering system and we will confirm it by calling you back the next business day.

For business orders:

If you currently carry our line and would like to place an order by phone, please contact Business Services Monday through Friday 9 am to 6 pm Eastern Time (holidays excluded) at 800-817-5665.

Yes, tax is automatically calculated on each order based on local tax laws.

We charge your credit card at the time your order actually ships.

Please contact a Beauty Advisor via email at beautyadvisors@janeiredale.com or you may call our toll-free number, 1-877-869-9420.

For our return policy, please see our returns page.

If you cannot locate a previously ordered item, it may have been discontinued, repackaged, renamed, or replaced. Please contact a Beauty Advisor via email at beautyadvisors@janeiredale.com or by calling our toll-free number, 1-877-869-9420.

We currently only serve our customers in the United States and countries without local distributors.

What are your international shipping options and prices?

International shipping is calculated by weight and delivery location, so it will vary by order. jane iredale has a special shipping page if you require more information.

We warmly invite you to contact a Beauty Advisor via email at beautyadvisors@janeiredale.com or by calling our toll-free number, 1-877-869-9420. The Beauty Advisors are eagerly awaiting an opportunity to assist you.