shipping information

We’ll try our hardest to ship out all orders placed before 1 p.m EST (10 a.m. PST) on the SAME DAY.*

*Excludes weekends and holidays. In-stock items only.

Delivery to the contiguous U.S.:

USPS Priority

Cost:
FREE!
Delivery Time*:
1-3 days**

USPS Priority Mail Express

Cost: Actual cost less Priority cost
Delivery time*:
1-2 days**

*Time stated in business days, excluding weekends and holidays.

**To most addresses

Delivery to Alaska, Hawaii, & most U.S. Territories:

USPS Priority

Cost:
FREE!
Delivery time:
2-7 business days

USPS Priority Mail Express

Cost: Actual cost less Priority cost
Delivery time: 3-5 business days

International Delivery:

USPS International
Cost: Actual cost
Delivery time: 10-60 business days

Some international packages may be subject to a customs charge. Any customs charge is determined by the country to which the package is shipped, not by jane iredale. Please check with your local postal service regarding customs charges prior to ordering. The following countries have local distribution, so unfortunately we do not ship into them. Please visit our international contact page for information on where to shop in these countries: Australia, Austria, Belarus, Belgium, Brazil, Bulgaria, Canada, Coasta Rica, Colombia, Croatia, Cyprus, Denmark, El Salvador, Estonia, Finland, France, Germany, Greece, Guatemala, Hong Kong, Ireland, Italy, Japan, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxemburg, Malaysia, Mexico, Monaco, Netherlands, New Zealand, Nicaragua, Norway, Panama, Peru, Philippines, Poland, Russia, Serbia, Singapore, Slovenia, Sweden, Switzerland, Taiwan, Turkey, U.A.E (Saudi Arabia, Pakistan, Bahrain, Qatar, Oman and Lebanon), United Kingdom, or Ukraine.

Shipping Days: Monday thru Saturday, excluding U.S. federal holidays. Please note, shipping time is based on business days only. (Sunday is not counted as a business day.)

Undeliverable packages, including refused shipments and packages that have failed delivery, will be returned to jane iredale and assessed a $15 Non-Delivery fee. The Non-Delivery fee will be charged to the payment form selected during checkout, and will be subtracted from any refund.

Processing Time: We try our hardest to process orders received before 1 p.m. Eastern Time (10 a.m. Pacific Time) the same day. Orders received after 1 p.m. Eastern Time (10 a.m. Pacific Time) are processed the next business day. Orders received on Sunday are processed by close of business Monday.

Domestic Delivery Time –Priority Shipping: Orders shipped to the eastern U.S. can be expected within 1-3 business days. For quicker delivery, Priority Mail Express Shipping is available. All delivery times are estimates. The total time needed to deliver your package may be longer. jane iredale is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.

Priority Mail Express Shipping: For quicker delivery, USPS Priority Mail Express shipping service is available at the actual cost less the cost of USPS Priority shipping.

If an item in your order is out of stock, we will notify you via e-mail within one business day. Please make sure to add us to your address book so that you may receive a confirmation email (personalshoppers@janeiredale.com).

In accordance with U.S. federal holidays, jane iredale will be closed on the following days of the 2015 calendar:

January 1
May 25
July 4
September 7
November 26
December 24 and 25