returns

If you are dissatisfied with any product purchased through our site for any reason, you may return the item(s) within 30 days for an exchange or refund. We offer a 100% color match guarantee. If you ordered the incorrect color, please let us know and we will be happy to replace it with a more appropriate choice.

Please be advised that prior authorization is required on all returns. For authorization to process a return, please call 877-869-9420 for domestic orders, or 413-429-2040 for international orders. If you would prefer to email us, please do so at PersonalShoppers@janeiredale.com.

Unfortunately any returns sent to us without return authorization cannot be accepted. Return acceptance is at the sole discretion of Shop jane iredale.

Shipping fees are only refundable when the original items were either shipped incorrectly by Shop jane iredale or damaged. All other shipping fees are nonrefundable.

We ask you to please return your items via UPS or insured parcel post. Should your return be lost or damaged in transit, carriers require that you file the tracer or claim. We cannot be held responsible for returns lost in transit.

Please note that all returns must be sent to Shop jane iredale and not your local jane iredale retailer. Any items returned to your local retailer cannot be accepted.

Please allow up to two weeks for the return to be processed, at which time a credit or exchange will be made depending on your request. Please allow one to two billing cycles for the refund to show on your account. If you wish to inquire about your return, please call a Personal Shopper at 877-869-9420.

Ship returned items to:
Shop jane iredale
Attn: Returns
11 River Street
Great Barrington, MA 01230
USA

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