If you need to return a product purchased through our site for any reason, you may return the item(s) within 14 days for an exchange or refund.

Unfortunately any returns sent to us without the returns form cannot be accepted. Return acceptance is at the sole discretion of Shop jane iredale.

Shipping fees are only refundable when the original items were either shipped incorrectly by Shop jane iredale or damaged. All other shipping fees are nonrefundable.

We ask you to please return your items using a tracked postal service. Should your return be lost or damaged in transit, carriers require that you file the tracer or claim. We cannot be held responsible for returns lost in transit.

Please note that all returns must be sent to Shop jane iredale and not your local jane iredale retailer. Any items returned to your local retailer cannot be accepted.

Please allow up to two weeks for the return to be processed, at which time a credit or exchange will be made depending on your request. Please allow one to two billing cycles for the refund to show on your account. If you wish to inquire about your return, please call a Personal Shopper on 020 8438 3277.

Ship returned items to:
Attn: Personal Shopper Returns
iiaa Ltd 12 Priestley Way London NW2 7AP


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